Addressing Community Feedback
In accordance with the principles outlined under “Our Policy”, we record and manage the feedback we receive from local communities, and endeavor to provide appropriate responses where needed.
We receive feedback via diverse channels, including our toll-free hotlines, email, and face-to-face consultations. This information is shared with relevant personnel and used to monitor community sentiment and the types of inquiries received. We strive to identify community concerns at an early stage and minimize potential risks. We properly respond to grievances by following our established procedures and establishing the facts of each matter with the cooperation of the relevant stakeholders.
The following graph provides a breakdown of the inquiries and feedback received in FY2021 from residents living near our key project sites and operational facilities, based on our external stakeholder response procedures.
No grievances were recorded under those procedures during the year.